WIP What does diversity mean in design?
SH Diversity in design is not just about ethnicity or gender. Diversity in design really is the inclusion of a wide range
of perspectives, backgrounds, and experiences in the design process. It can include expertise in different ages, physical abilities, educational backgrounds, socioeconomic statuses and so on. When we think of diversity, we must consider how diverse our perspectives are, not just how we look. A visually diverse team might not always be diverse in experience or thought, which can impact the quality of our work as designers.

WIP Why is representation crucial in creative fields?
SH Representation matters because it makes people feel they belong. When I started in type design, I didn't see many people like me, which made me feel like an outsider and that built a lot of insecurity. Only when I found mentors who encouraged me did I feel confident to pursue it. Seeing someone who looks like you or shares your background can be incredibly powerful and motivating, especially in a field where you often feel vulnerable.

WIP How did such a big company like Meta approach diversity and inclusion?
SH Meta had a unique way of fostering diversity through resource groups—like Women at Meta or Pride at Meta—where employees could find a sense of belonging and share experiences. It was refreshing to be in a space where I didn't feel "exotic" or different, but simply one of many diverse individuals. These groups help create a safe environment where people feel valued and understood.

WIP What challenges did you face regarding gender bias in design?
SH Many times, my male colleagues were addressed in meetings while I was ignored, even when I was the one with expertise. It can be frustrating when assertive behaviour in men is seen as "strong", but the same behaviour in women is labelled as bossy. Colleagues must support each other and ensure everyone's voice is heard, regardless of gender.

WIP How can we be more aware of biases in design?
SH We all have biases, but it's essential to acknowledge them rather than let them dictate our decisions. In design, that means questioning the status quo—like why we call some scripts "non-Latin" or using certain cultural symbols without understanding their meaning. We should always strive to be empathetic, curious, and respectful of different perspectives and experiences.

@sunhelen